Hikvision DS-2CD2186G2-IMS 8MP 4K Fixed Dome Network Camera HDMI Live View, 120 dB WDR, IK10 Vandal Resistance
Key Features:
- Delivers sharp 8MP (3840 × 2160) resolution with a 2.8 mm fixed-focal lens
- Provides direct HD live view via HDMI output
- Handles challenging lighting with 120 dB true WDR
- Built with a full metal housing and IK10 vandal-proof rating
The Hikvision DS-2CD2186G2-IMS is an 8MP 4K fixed dome camera offering HDMI live preview, strong backlight handling, and a rugged metal build. It’s ideal for high-definition, reliable surveillance in demanding urban, commercial, or retail settings.
Delivery, warranty & returns · shipped from Australian stock
- Tracked delivery on every order. The tracking number is emailed as soon as it ships.
- Metro delivery: 2–4 business days. Regional areas may take longer. Free standard shipping over $300, flat $25 under.
- 3-year warranty on cameras and recorders, back-to-base, plus your Australian Consumer Law rights.
- 30-day returns on unopened items. Faulty on arrival? We cover return shipping.
- Genuine Australian stock. Never grey imports. Prices include GST.
All cameras, NVRs and DVRs come with a 3-year back-to-base manufacturer warranty covering defects in materials and workmanship, in addition to your rights under Australian Consumer Law. Hard drives and accessories are covered as set out in our Warranty Policy.
Standard shipping is free on all orders over $300 AUD, Australia-wide. Orders under $300 ship at a flat rate of $25, calculated at checkout. Tracking is included on every order.
You have 30 days from the day you receive your order to request a change-of-mind return. Items must be unopened, factory-sealed and in resalable condition. A 15% restocking fee applies and return postage is at your cost. Faulty or incorrectly supplied items are different: we cover the return shipping and refund or replace at no charge. Read the full Return & Refund Policy.
Metro delivery usually takes 2–4 business days after dispatch, and regional areas may take longer. You'll receive a tracking number by email as soon as your order leaves the warehouse.
A camera needs an NVR, a hard drive, and cabling to work. Add everything below, or pick a ready-made kit.
01Overview
What the DS-2CD2186G2-IMS is
This 8MP camera features 120 dB true WDR and AI analytics with face capture and perimeter protection for superior surveillance performance.
Its ultra-wide 108° field of view and vandal-resistant design provide comprehensive area coverage with reliable operation in challenging environments.
See it in action
What the DS-2CD2186G2-IMS features actually look like
Representative illustrations of how each key feature performs in a real scene.
8MP Ultra HD
Even when a person or car is far down the driveway, you can zoom in and still recognise a face or read a number plate — detail that lower-resolution cameras lose.
30m IR Night Vision
False Alarm Reduction
Human/Vehicle Detection
Illustrative — simulated for demonstration
02Engineering
DS-2CD2186G2-IMS specifications
1/1.8″ CMOS sensor delivers 8MP HD quality. 2.8mm fixed lens provides 108° horizontal, 58° vertical, 133° diagonal coverage for wide-area monitoring.
Video Performance
120 dB wide dynamic range handles high-contrast lighting. H.265+ compression balances storage efficiency with image quality.
Live View
Built-in HDMI port for direct monitor connection and real-time viewing.
Build & Integration
IK10 vandal-proof metal housing. Audio and alarm I/O for system integration.
Recording & AI Features
Supports up to 512GB microSD storage. Motion detection, tamper alerts, and scene change detection. AI-powered face capture and perimeter protection with human/vehicle recognition.
Power & Environment
12V DC (max 8.4W) or PoE (802.3af, max 10W). Operating range: -10°C to 40°C, up to 95% humidity.
03Full datasheet
Detailed specifications
Camera & Image
| Feature | Detail |
|---|---|
| Image Sensor | 1/1.8" Progressive Scan CMOS |
| Min. Illumination | Color: 0.003 Lux @ (F1.6, AGC ON), B/W: 0 Lux with IR |
| Max. Resolution | 3840 × 2160 |
| Shutter Time | 1/3 s to 1/100,000 s |
| Day & Night | IR cut filter |
| Angle Adjustment | Pan: 0° to 355°, tilt: 0° to 75°, rotate: 0° to 355° |
| Image Parameters Switch | Yes |
| SNR | ≥ 52 dB |
| Wide Dynamic Range (WDR) | 130 dB |
| Privacy Mask | 4 programmable polygon privacy masks |
| Day/Night Switch | Day, Night, Auto, Schedule |
| Image Enhancement | BLC, HLC, 3D DNR |
| Image Settings | Rotate mode, saturation, brightness, contrast, sharpness, gain, white balance, adjustable by client software or web browser |
Lens & Distance
| Feature | Detail |
|---|---|
| Lens Type | Fixed focal lens, 2.8 mm |
| Focal Length & FOV | 2.8 mm, horizontal FOV: 108°, vertical FOV: 58°, diagonal FOV: 133° |
| Lens Mount | M12 |
| Iris Type | Fixed |
| Aperture | F1.6 |
| DORI | 2.8 mm, D: 97 m, O: 38 m, R: 19 m, I: 9 m | 4 mm, D: 111 m, O: 44 m, R: 22 m, I: 11 m |
Night Vision
| Feature | Detail |
|---|---|
| Supplement Light Type | IR |
| Supplement Light Range | Up to 30 m |
| Smart Supplement Light | Yes |
| IR Wavelength | 850 nm |
Video
| Feature | Detail |
|---|---|
| Main Stream | 50 Hz: 25 fps (3840 × 2160, 3200 × 1800, 2688 × 1520, 1920 × 1080, 1280 × 720) | 60 Hz: 24 fps (3840 × 2160), 30 fps (3200 × 1800, 2688 × 1520, 1920 × 1080, 1280 × 720) |
| Sub-Stream | 50 Hz: 25 fps (1280 × 720, 640 × 480, 640 × 360) | 60 Hz: 30 fps (1280 × 720, 640 × 480, 640 × 360) |
| Third Stream | 50 Hz: 10 fps (1920 × 1080, 1280 × 720, 640 × 480, 640 × 360) | 60 Hz: 10 fps (1920 × 1080, 1280 × 720, 640 × 480, 640 × 360); *Third stream is supported under certain settings. |
| Video Compression | Main stream: H.265/H.264/H.264+/H.265+; Sub-stream: H.265/H.264/MJPEG; Third stream: H.265/H.264; *Third stream is supported under certain settings. |
| Video Bit Rate | 32 Kbps to 16 Mbps |
| H.264 Type | Baseline Profile, Main Profile, High Profile |
| H.265 Type | Main Profile |
| Bit Rate Control | CBR, VBR |
| Scalable Video Coding (SVC) | H.264 and H.265 encoding |
| Region of Interest (ROI) | 1 fixed region for main stream and sub-stream |
Audio
| Feature | Detail |
|---|---|
| Audio Type | Mono sound |
| Environment Noise Filtering | Yes |
| Audio Sampling Rate | 8 kHz/16 kHz/32 kHz/44.1 kHz/48 kHz |
| Audio Compression | G.711/G.722.1/G.726/MP2L2/PCM/MP3/AAC-LC |
| Audio Bit Rate | 64 Kbps (G.711ulaw/G.711alaw)/16 Kbps (G.722.1)/16 Kbps (G.726)/16 Kbps to 64 Kbps (AAC-LC)/32 to 192 Kbps (MP2L2)/8 to 320 Kbps (MP3) |
AI & Deep Learning
| Feature | Detail |
|---|---|
| Face Capture | Yes |
| Perimeter Protection | Line crossing, intrusion, region entrance, region exiting; Support alarm triggering by specified target types (human and vehicle) |
Network & Storage
| Feature | Detail |
|---|---|
| Simultaneous Live View | Up to 6 channels |
| API | ISAPI, SDK, ISUP, ONVIF (Profile S, Profile G, Profile T) |
| Protocols | TCP/IP, ICMP, HTTP, HTTPS, FTP, DHCP, DNS, DDNS, RTP, RTSP, RTCP, NTP, UPnP, SMTP, IGMP, 802.1X, QoS, IPv4, IPv6, UDP, Bonjour, SSL/TLS, PPPoE, SNMP, WebSocket, WebSockets, SRTP, SFTP |
| User/Host | Up to 32 users; 3 user levels: administrator, operator, and user |
| Security | Password protection, complicated password, HTTPS encryption, 802.1X authentication (EAP-TLS, EAP-LEAP, EAP-MD5), watermark, IP address filter, basic and digest authentication for HTTP/HTTPS, WSSE and digest authentication for Open Network Video Interface, RTP/RTSP over HTTPS, control timeout settings, security audit log, TLS 1.1/1.2/1.3, host authentication (MAC address) |
| Network Storage | NAS (NFS, SMB/CIFS), Auto Network Replenishment (ANR); Together with high-end Hikvision memory card, memory card encryption and health detection are supported. |
| Client | iVMS-4200, Hik-Connect, Hik-Central |
| Web Browser | Plug-in required live view: IE 11; Plug-in free live view: Chrome 80+, Firefox 80+, Edge 89+, Safari 13+; Local service: Chrome 80+, Firefox 80+, Edge 89+, Safari 13+ |
Event & Alarm
| Feature | Detail |
|---|---|
| Basic Event | Motion detection (support alarm triggering by specified target types (human and vehicle)), video tampering alarm, exception |
| Smart Event | scene change detection |
| Linkage | Upload to FTP/NAS/memory card, notify surveillance center, send email, trigger recording, trigger capture, trigger alarm output, audible warning |
Interface
| Feature | Detail |
|---|---|
| Audio | 1 input (line in), two-core terminal block, max. input amplitude: 3.3 Vpp, input impedance: 4.7 KΩ, interface type: non-equilibrium; 1 output (line out), two-core terminal block, max. output amplitude: 3.3 Vpp, output impedance: 100 Ω, interface type: non-equilibrium |
| Alarm | 1 input, 1 output (max. 12 VDC, 30 mA) |
| Video Output | 1 type D HDMI interface (female plug) (720p@50 fps/60 fps, 1080p@25 fps/30 fps/50 fps/60 fps, HDMI version 1.4) |
| On-Board Storage | Built-in memory card slot, support microSD/microSDHC/microSDXC card, up to 512 GB |
| Reset Key | Yes |
| Ethernet Interface | 1 RJ45 10 M/100 M self-adaptive Ethernet port |
General & Environment
| Feature | Detail |
|---|---|
| Power | 12 VDC ± 25%, 0.7 A, max. 8.4 W, reverse polarity protection, Ø 5.5 mm coaxial power plug, or two-core terminal block; PoE: IEEE 802.3af, Class 3, max. 10 W |
| Material | Metal |
| Dimension | Ø 119 mm × 90 mm (Ø 4.7" × 3.5") |
| Package Dimension | 150 mm × 150 mm × 141 mm (5.9" × 5.9" × 5.6") |
| Weight | Approx. 440 g (0.97 lb.) |
| With Package Weight | Approx. 720 g (1.59 lb.) |
| Storage Conditions | -10 °C to 40 °C (-14 °F to 104 °F). Humidity 95% or less (non-condensing) |
| Startup and Operating Conditions | -10 °C to 40 °C (-14 °F to 104 °F). Humidity 95% or less (non-condensing) |
| Language | 33 languages: English, Russian, Estonian, Bulgarian, Hungarian, Greek, German, Italian, Czech, Slovak, French, Polish, Dutch, Portuguese, Spanish, Romanian, Danish, Swedish, Norwegian, Finnish, Croatian, Slovenian, Serbian, Turkish, Korean, Traditional Chinese, Thai, Vietnamese, Japanese, Latvian, Lithuanian, Portuguese (Brazil), Ukrainian |
| General Function | Heartbeat, mirror, password reset via email, pixel counter, anti-banding, flash log |
| EMC | CE-EMC: EN 55032: 2015, EN 61000-3-2:2019, EN 61000-3-3: 2013+A1:2019, EN 50130-4: 2011 +A1: 2014; RCM: AS/NZS CISPR 32: 2015; IC: ICES-003: Issue 7; KC: KN32: 2015, KN35: 2015 |
| Safety | CB: IEC 62368-1: 2014+A11; CE-LVD: EN 62368-1: 2014/A11: 2017; LOA: IEC/EN 60950-1 |
| Environment | CE-RoHS: 2011/65/EU; WEEE: 2012/19/EU; Reach: Regulation (EC) No 1907/2006 |
| Protection | IK10: IEC 62262:2002 |
| Camera & Image — Image Sensor | 1/1.8" Progressive Scan CMOS |
|---|---|
| Camera & Image — Min. Illumination | Color: 0.003 Lux @ (F1.6, AGC ON), B/W: 0 Lux with IR |
| Camera & Image — Max. Resolution | 3840 × 2160 |
| Camera & Image — Shutter Time | 1/3 s to 1/100,000 s |
| Camera & Image — Day & Night | IR cut filter |
| Camera & Image — Angle Adjustment | Pan: 0° to 355°, tilt: 0° to 75°, rotate: 0° to 355° |
| Camera & Image — Image Parameters Switch | Yes |
| Camera & Image — SNR | ≥ 52 dB |
| Camera & Image — Wide Dynamic Range (WDR) | 130 dB |
| Camera & Image — Privacy Mask | 4 programmable polygon privacy masks |
| Camera & Image — Day/Night Switch | Day, Night, Auto, Schedule |
| Camera & Image — Image Enhancement | BLC, HLC, 3D DNR |
| Camera & Image — Image Settings | Rotate mode, saturation, brightness, contrast, sharpness, gain, white balance, adjustable by client software or web browser |
| Lens & Distance — Lens Type | Fixed focal lens, 2.8 mm |
| Lens & Distance — Focal Length & FOV | 2.8 mm, horizontal FOV: 108°, vertical FOV: 58°, diagonal FOV: 133° |
| Lens & Distance — Lens Mount | M12 |
| Lens & Distance — Iris Type | Fixed |
| Lens & Distance — Aperture | F1.6 |
| Lens & Distance — DORI | 2.8 mm, D: 97 m, O: 38 m, R: 19 m, I: 9 m | 4 mm, D: 111 m, O: 44 m, R: 22 m, I: 11 m |
| Night Vision — Supplement Light Type | IR |
| Night Vision — Supplement Light Range | Up to 30 m |
| Night Vision — Smart Supplement Light | Yes |
| Night Vision — IR Wavelength | 850 nm |
| Video — Main Stream | 50 Hz: 25 fps (3840 × 2160, 3200 × 1800, 2688 × 1520, 1920 × 1080, 1280 × 720) | 60 Hz: 24 fps (3840 × 2160), 30 fps (3200 × 1800, 2688 × 1520, 1920 × 1080, 1280 × 720) |
| Video — Sub-Stream | 50 Hz: 25 fps (1280 × 720, 640 × 480, 640 × 360) | 60 Hz: 30 fps (1280 × 720, 640 × 480, 640 × 360) |
| Video — Third Stream | 50 Hz: 10 fps (1920 × 1080, 1280 × 720, 640 × 480, 640 × 360) | 60 Hz: 10 fps (1920 × 1080, 1280 × 720, 640 × 480, 640 × 360); *Third stream is supported under certain settings. |
| Video — Video Compression | Main stream: H.265/H.264/H.264+/H.265+; Sub-stream: H.265/H.264/MJPEG; Third stream: H.265/H.264; *Third stream is supported under certain settings. |
| Video — Video Bit Rate | 32 Kbps to 16 Mbps |
| Video — H.264 Type | Baseline Profile, Main Profile, High Profile |
| Video — H.265 Type | Main Profile |
| Video — Bit Rate Control | CBR, VBR |
| Video — Scalable Video Coding (SVC) | H.264 and H.265 encoding |
| Video — Region of Interest (ROI) | 1 fixed region for main stream and sub-stream |
| Audio — Audio Type | Mono sound |
| Audio — Environment Noise Filtering | Yes |
| Audio — Audio Sampling Rate | 8 kHz/16 kHz/32 kHz/44.1 kHz/48 kHz |
| Audio — Audio Compression | G.711/G.722.1/G.726/MP2L2/PCM/MP3/AAC-LC |
| Audio — Audio Bit Rate | 64 Kbps (G.711ulaw/G.711alaw)/16 Kbps (G.722.1)/16 Kbps (G.726)/16 Kbps to 64 Kbps (AAC-LC)/32 to 192 Kbps (MP2L2)/8 to 320 Kbps (MP3) |
| AI & Deep Learning — Face Capture | Yes |
| AI & Deep Learning — Perimeter Protection | Line crossing, intrusion, region entrance, region exiting; Support alarm triggering by specified target types (human and vehicle) |
| Network & Storage — Simultaneous Live View | Up to 6 channels |
| Network & Storage — API | ISAPI, SDK, ISUP, ONVIF (Profile S, Profile G, Profile T) |
| Network & Storage — Protocols | TCP/IP, ICMP, HTTP, HTTPS, FTP, DHCP, DNS, DDNS, RTP, RTSP, RTCP, NTP, UPnP, SMTP, IGMP, 802.1X, QoS, IPv4, IPv6, UDP, Bonjour, SSL/TLS, PPPoE, SNMP, WebSocket, WebSockets, SRTP, SFTP |
| Network & Storage — User/Host | Up to 32 users; 3 user levels: administrator, operator, and user |
| Network & Storage — Security | Password protection, complicated password, HTTPS encryption, 802.1X authentication (EAP-TLS, EAP-LEAP, EAP-MD5), watermark, IP address filter, basic and digest authentication for HTTP/HTTPS, WSSE and digest authentication for Open Network Video Interface, RTP/RTSP over HTTPS, control timeout settings, security audit log, TLS 1.1/1.2/1.3, host authentication (MAC address) |
| Network & Storage — Network Storage | NAS (NFS, SMB/CIFS), Auto Network Replenishment (ANR); Together with high-end Hikvision memory card, memory card encryption and health detection are supported. |
| Network & Storage — Client | iVMS-4200, Hik-Connect, Hik-Central |
| Network & Storage — Web Browser | Plug-in required live view: IE 11; Plug-in free live view: Chrome 80+, Firefox 80+, Edge 89+, Safari 13+; Local service: Chrome 80+, Firefox 80+, Edge 89+, Safari 13+ |
| Event & Alarm — Basic Event | Motion detection (support alarm triggering by specified target types (human and vehicle)), video tampering alarm, exception |
| Event & Alarm — Smart Event | scene change detection |
| Event & Alarm — Linkage | Upload to FTP/NAS/memory card, notify surveillance center, send email, trigger recording, trigger capture, trigger alarm output, audible warning |
| Interface — Audio | 1 input (line in), two-core terminal block, max. input amplitude: 3.3 Vpp, input impedance: 4.7 KΩ, interface type: non-equilibrium; 1 output (line out), two-core terminal block, max. output amplitude: 3.3 Vpp, output impedance: 100 Ω, interface type: non-equilibrium |
| Interface — Alarm | 1 input, 1 output (max. 12 VDC, 30 mA) |
| Interface — Video Output | 1 type D HDMI interface (female plug) (720p@50 fps/60 fps, 1080p@25 fps/30 fps/50 fps/60 fps, HDMI version 1.4) |
| Interface — On-Board Storage | Built-in memory card slot, support microSD/microSDHC/microSDXC card, up to 512 GB |
| Interface — Reset Key | Yes |
| Interface — Ethernet Interface | 1 RJ45 10 M/100 M self-adaptive Ethernet port |
| General & Environment — Power | 12 VDC ± 25%, 0.7 A, max. 8.4 W, reverse polarity protection, Ø 5.5 mm coaxial power plug, or two-core terminal block; PoE: IEEE 802.3af, Class 3, max. 10 W |
| General & Environment — Material | Metal |
| General & Environment — Dimension | Ø 119 mm × 90 mm (Ø 4.7" × 3.5") |
| General & Environment — Package Dimension | 150 mm × 150 mm × 141 mm (5.9" × 5.9" × 5.6") |
| General & Environment — Weight | Approx. 440 g (0.97 lb.) |
| General & Environment — With Package Weight | Approx. 720 g (1.59 lb.) |
| General & Environment — Storage Conditions | -10 °C to 40 °C (-14 °F to 104 °F). Humidity 95% or less (non-condensing) |
| General & Environment — Startup and Operating Conditions | -10 °C to 40 °C (-14 °F to 104 °F). Humidity 95% or less (non-condensing) |
| General & Environment — Language | 33 languages: English, Russian, Estonian, Bulgarian, Hungarian, Greek, German, Italian, Czech, Slovak, French, Polish, Dutch, Portuguese, Spanish, Romanian, Danish, Swedish, Norwegian, Finnish, Croatian, Slovenian, Serbian, Turkish, Korean, Traditional Chinese, Thai, Vietnamese, Japanese, Latvian, Lithuanian, Portuguese (Brazil), Ukrainian |
| General & Environment — General Function | Heartbeat, mirror, password reset via email, pixel counter, anti-banding, flash log |
| General & Environment — EMC | CE-EMC: EN 55032: 2015, EN 61000-3-2:2019, EN 61000-3-3: 2013+A1:2019, EN 50130-4: 2011 +A1: 2014; RCM: AS/NZS CISPR 32: 2015; IC: ICES-003: Issue 7; KC: KN32: 2015, KN35: 2015 |
| General & Environment — Safety | CB: IEC 62368-1: 2014+A11; CE-LVD: EN 62368-1: 2014/A11: 2017; LOA: IEC/EN 60950-1 |
| General & Environment — Environment | CE-RoHS: 2011/65/EU; WEEE: 2012/19/EU; Reach: Regulation (EC) No 1907/2006 |
| General & Environment — Protection | IK10: IEC 62262:2002 |
04Why choose this
Built for the way you actually use the DS-2CD2186G2-IMS
Full Metal Body with IK10
All-metal dome housing rated IK10 for impact resistance. Designed for public areas, corridors, and commercial spaces where cameras may be targeted.
120 dB True WDR
Manages harsh backlight at glass doors, lobbies, and shopfronts. Both bright and dark areas stay visible in the same frame.
30 m IR Night Vision
Consistent coverage in hallways, lobbies, and small outdoor areas. Smart IR adjusts intensity to avoid overexposure at close range.
AcuSense Deep Learning
Classifies human and vehicle targets. Supports face capture and perimeter protection. Reduces false alarms from animals and objects.
05Where it fits
Right at home in these scenarios
Reception Counter or Front Desk
HDMI to a monitor behind the counter for live spot viewing. Staff can see who is at the door without opening an app.
Office Corridor or Hallway
Dome sits flush on the ceiling. IK10 resists tampering. 30 m IR covers a long hallway.
Retail Store or Shopfront
120 dB WDR handles glass-front sunlight. 8 MP captures enough detail for facial identification. AcuSense cuts false alerts.
Underground Car Park
Metal dome survives bumps and vandalism. IR lights up ramps and bays. HDMI can feed a display at the car park entry.
06Setup
Installation & setup
-
01
What's in the Box
- Hikvision DS-2CD2186G2-IMS Camera × 1
- Mounting Screws & Anchors × 1 set
- Quick Start Guide × 1
-
02
Installation Requirements
- Power: PoE (IEEE 802.3af, max ~12 W) or 12V DC.
- Cable: Cat5e or Cat6, max 100 m.
- Mounting: Ceiling or wall. Use a junction box for cable management. Camera has a metal body — heavier than plastic domes.
- HDMI: Run a Type D (Micro HDMI) cable to your display if using the HDMI output.
-
03
App Setup
- Download Hik-Connect app (iOS or Android). Create an account.
- Power the camera via PoE. Wait about 60 seconds.
- Scan the QR code or add by serial number.
- Configure detection zones, face capture rules, and alarm linkage.
08Questions
Frequently asked about the DS-2CD2186G2-IMS
Q.01
What kind of HDMI connector does it use?
Q.02
Can I record to NVR and view on HDMI at the same time?
Q.03
Does it have a microphone?
Q.04
How does it compare to the DS-2CD2186G2-ISU/SL?
Q.05
Is it outdoor rated?
Q.06
Does it support alarm inputs?
Buying from Smarket
Is your Hikvision, Dahua, HiLook and TP-Link VIGI stock genuine Australian stock?
Yes, 100%. Every Hikvision, Dahua, HiLook and TP-Link VIGI product we sell is a genuine Australian-market model sourced through Australian supply chains — never grey imports. That means factory-sealed units, Australian-region firmware that works with the official apps out of the box, and a full 3-year local warranty.
How long does delivery take?
Metro delivery usually takes 2–4 business days after dispatch, and regional areas may take longer. You'll receive a tracking number by email as soon as your order leaves the warehouse.
How much is shipping?
Standard shipping is free on all orders over $300 AUD, Australia-wide. Orders under $300 ship at a flat rate of $25, calculated at checkout. Tracking is included on every order.
What warranty do you offer?
All cameras, NVRs and DVRs come with a 3-year back-to-base manufacturer warranty covering defects in materials and workmanship, in addition to your rights under Australian Consumer Law. Hard drives and accessories are covered as set out in our Warranty Policy.
What is your return policy?
You have 30 days from the day you receive your order to request a change-of-mind return. Items must be unopened, factory-sealed and in resalable condition. A 15% restocking fee applies and return postage is at your cost. Faulty or incorrectly supplied items are different: we cover the return shipping and refund or replace at no charge. Read the full Return & Refund Policy.
Do you offer installation?
We can connect you with licensed installers in Sydney and Melbourne. Installation typically starts from around $200 per camera depending on cable runs and site conditions. Email sales@smarket.com.au with your address and camera count for a quote.
