Contact Smarket

Order before 2pm (Sydney time) on a business day and in-stock items are dispatched the same day. Most orders arrive within 1–4 business days Australia-wide; remote and regional areas can take a little longer. You'll receive a tracking number by email as soon as your order leaves the warehouse.

We'll call or email you before dispatch. You can choose to wait for the restock (we'll give you an ETA), swap to an equivalent model, or cancel that item for a full refund. We never ship a partial order without telling you first.

Standard shipping is free on all orders over $300 AUD, Australia-wide. Orders under $300 ship at a flat rate of $25, calculated at checkout. Tracking is included on every order.

You have 30 days from the day you receive your order to request a change-of-mind return. Items must be unopened, factory-sealed and in resalable condition. A 15% restocking fee applies and return postage is at your cost. Faulty or incorrectly supplied items are different: we cover the return shipping and refund or replace at no charge. Read the full Return & Refund Policy.

Email sales@smarket.com.au with your order number, the product's serial number and a short description or photo of the fault. If the unit is faulty, we'll issue a return authorisation and repair or replace it. If an item is faulty on arrival, tell us within 7 days and we'll cover the return shipping.

We can connect you with licensed installers in Sydney and Melbourne. Installation typically starts from around $200 per camera depending on cable runs and site conditions. Email sales@smarket.com.au with your address and camera count for a quote.