About Smarket

An Australian online retailer of genuine Hikvision, Dahua, HiLook and TP-Link VIGI security cameras and CCTV kits. Tracked delivery from Australian stock, a 3-year Australian warranty, and straight answers by email before and after you buy.

Who We Are

Smarket is Australian-owned and operated from our Sydney warehouse, shipping to every state. We sell professional-grade CCTV to homeowners doing a weekend install, small businesses protecting a shop or yard, and installers buying through our trade program.

Everything we sell is genuine Australian-market stock: model numbers ending in -ANZ or -AUS, Australian power supplies, local firmware, and full access to the Hik-Connect, DMSS and VIGI apps. We don't sell grey imports, and the warranty is honoured here.

Tracked Delivery

Every order ships from Australian stock with tracking

Metro delivery

2–4 business days. Free shipping over $300

3-Year Warranty

Australian warranty on cameras and recorders

30-Day Returns

Unopened items, 30 days from delivery

What We Sell

Four brands that together cover every budget without giving up app support or warranty: Hikvision (AcuSense AI, ColorVu 3.0 full-colour night vision, the widest 4K and PTZ range), Dahua (WizSense AI, TiOC siren-and-strobe deterrence, Smart Dual Light), HiLook by Hikvision (the value line, same app) and TP-Link VIGI (simple, app-first, no subscription).

  • Complete PoE CCTV kits — cameras, NVR and surveillance hard drive, one cable per camera
  • IP security cameras from 4MP to 8MP 4K: turret, dome, bullet, PTZ and panoramic
  • Network Video Recorders from 4 to 256 channels, including AcuSense smart-search models
  • Alarm systems from Hikvision AX PRO, Dahua and Bosch
  • Mounts, junction boxes, surveillance hard drives, Cat6 cable and accessories

Not sure what fits your property? Use the kit chooser or the CCTV Advisor, or email us a few details about the property.

What You Can Expect

Shipped from Australian stock

In-stock orders are packed and sent from our Australian warehouses, and you get a tracking number by email. Metro delivery usually takes 2–4 business days. Regional areas may take longer.

No surprises on stock

If something you ordered is out of stock, we email or call you before anything ships — wait for the restock, swap to an equivalent, or cancel that item for a full refund. We never send a partial order without telling you.

Help choosing, by email

Send us the number of areas to cover, whether you want colour night vision, and a rough budget. We reply within 1 business day with a kit, the camera count and where to mount them.

Covered after the sale

3-year back-to-base warranty on cameras and recorders, 30-day returns on unopened items, and email support for setup, app and firmware questions on anything bought from Smarket.

Before You Order

Installation. Most customers self-install — every kit is PoE, so one Cat6 cable per camera carries power and video, and our DIY guides cover mounting, cabling and app setup. If you'd rather not, we can connect you with licensed installers in Sydney and Melbourne, typically from around $200 per camera; email us your address and camera count for a quote.

Pickup. We don't offer pickup — our warehouses are dispatch-only sites without a customer counter. Metro delivery usually takes 2–4 business days. Regional areas may take longer.

Pricing. All prices include GST and a tax invoice is emailed with every order. Found the identical product cheaper at another Australian retailer with local stock? We'll match it. Installers and resellers can apply for a trade account for 6% below RRP on our best sellers.

Questions. Delivery, warranty, returns, payment and setup are all covered on our FAQ page. Anything else, email sales@smarket.com.au and you'll hear back within 1 business day. See what customers say on Trustpilot.

Business
Australian-owned & operated · Rydalmere, Sydney NSW
ABN 35 677 996 351
Email
sales@smarket.com.au
Reply within 1 business day · Contact form
Phone
+61 485 577 924
Mon – Fri, 9 am – 5 pm AEST · email preferred

Common questions

Is your Hikvision, Dahua, HiLook and TP-Link VIGI stock genuine Australian stock?

Yes, 100%. Every Hikvision, Dahua, HiLook and TP-Link VIGI product we sell is a genuine Australian-market model sourced through Australian supply chains — never grey imports. That means factory-sealed units, Australian-region firmware that works with the official apps out of the box, and a full 3-year local warranty.

Where do you ship from?

All orders ship from our warehouses here in Australia. We never drop-ship from overseas — everything is genuine Australian stock, packed and sent locally.

How long does delivery take?

Metro delivery usually takes 2–4 business days after dispatch, and regional areas may take longer. You'll receive a tracking number by email as soon as your order leaves the warehouse.

What warranty do you offer?

All cameras, NVRs and DVRs come with a 3-year back-to-base manufacturer warranty covering defects in materials and workmanship, in addition to your rights under Australian Consumer Law. Hard drives and accessories are covered as set out in our Warranty Policy.

What is your return policy?

You have 30 days from the day you receive your order to request a change-of-mind return. Items must be unopened, factory-sealed and in resalable condition. A 15% restocking fee applies and return postage is at your cost. Faulty or incorrectly supplied items are different: we cover the return shipping and refund or replace at no charge. Read the full Return & Refund Policy.

What support do I get after purchase?

Support is available for products purchased from Smarket. Email sales@smarket.com.au with your order number and we'll reply within 1 business day. Our DIY guides and the manufacturer's setup videos cover most first-time setup questions.

See all FAQs →