Hikvision HIK-1696ZJ 316L Pendant Mount

Yes, 100%. Every Hikvision, Dahua, HiLook and TP-Link VIGI product we sell is a genuine Australian-market model sourced through Australian supply chains — never grey imports. That means factory-sealed units, Australian-region firmware that works with the official apps out of the box, and a full 3-year local warranty.

Order before 2pm (Sydney time) on a business day and in-stock items are dispatched the same day. Most orders arrive within 1–4 business days Australia-wide; remote and regional areas can take a little longer. You'll receive a tracking number by email as soon as your order leaves the warehouse.

Standard shipping is free on all orders over $300 AUD, Australia-wide. Orders under $300 ship at a flat rate of $25, calculated at checkout. Tracking is included on every order.

All cameras, NVRs and DVRs come with a 3-year back-to-base manufacturer warranty covering defects in materials and workmanship, in addition to your rights under Australian Consumer Law. Hard drives and accessories are covered as set out in our Warranty Policy.

You have 30 days from the day you receive your order to request a change-of-mind return. Items must be unopened, factory-sealed and in resalable condition. A 15% restocking fee applies and return postage is at your cost. Faulty or incorrectly supplied items are different: we cover the return shipping and refund or replace at no charge. Read the full Return & Refund Policy.

We can connect you with licensed installers in Sydney and Melbourne. Installation typically starts from around $200 per camera depending on cable runs and site conditions. Email sales@smarket.com.au with your address and camera count for a quote.